Privacy & Cookie Policy

1. Introduction

This policy explains how we collect, use and protect your personal information when you visit our website, complete an enquiry form or contact us. It also explains how we use cookies and similar technologies. We handle your information lawfully and transparently and comply with UK data protection legislation.

2. Information we collect

We may collect the following information.
a. Personal details such as your name, phone number, email address and event information.
b. Details you provide when making an enquiry or requesting a quote.
c. Technical information such as your IP address, browser type, device data and pages viewed.
d. Information you provide voluntarily such as styling preferences, dates or notes relating to your enquiry.
e. Email preferences if you subscribe to updates through our email platform or CRM.

3. How we use your information

We use your information to.
a. Respond to enquiries and provide quotes.
b. Deliver services including wedding florals, event styling and other floral work.
c. Send updates or marketing emails when you have opted in.
d. Improve our website and visitor experience through analytics.
e. Meet legal, administrative and accounting obligations.

4. Email subscriptions

If you subscribe to our mailing list, your information is stored securely through our email platform or CRM. You can unsubscribe at any time using the link in any email or by contacting info@petalsandposies.co.uk.

5. Sharing your information

We only share your information with trusted service providers who help us operate our business. These may include website hosts, email platforms, CRM systems, analytics services and delivery partners. They only receive information required to carry out their work and must keep it secure. We do not share your information for unrelated marketing.

6. How we store and protect your information

We store your information securely and limit access to those who need it for legitimate business purposes. We use secure systems and encrypted connections where appropriate. We keep your information only for as long as necessary to provide our services or meet legal requirements, after which it is securely deleted.

7. Your rights

You have the right to request access to the personal information we hold about you. You may ask for corrections, deletion or restrictions on how your information is used. You may also withdraw consent for marketing at any time. To make a request, contact info@petalsandposies.co.uk.

8. Children and sensitive information

Our work sometimes involves sensitive occasions. Any information shared about children or vulnerable individuals is handled with particular care and only used for the purpose intended. We do not knowingly collect personal data from children through the website.

9. Cookies

Cookies are small text files placed on your device to help the website function and to improve your browsing experience. Some cookies are essential for the site to operate, while others help us understand how visitors use the site.

10. Types of cookies we use

a. Essential cookies needed for the website to function.
b. Analytics cookies that help us understand visitor numbers and page usage so we can improve the site.
c. Functionality cookies that remember preferences such as cookie choices.
Some pages may contain embedded content from third parties such as social media platforms or mapping services. These external services may set their own cookies.

11. Managing cookies

When you visit the site you can choose whether to accept optional cookies. Most browsers also allow you to block or delete cookies. Blocking cookies may affect how some website features work.

12. Links to other websites

Our website may contain links to external websites. We are not responsible for the privacy practices of those sites and recommend reviewing their policies.

13. Changes to this policy

We may update this policy from time to time. Any changes will be posted on this page. Continued use of the website indicates acceptance of the updated policy.

14. Contact us

For any questions about this policy or how your information is handled, contact.
Petals N Posies Ltd
19 Mead Rd, Chandler’s Ford, Hampshire SO53 2FB
info@petalsandposies.co.uk